Digital transformation in banking is not a new concept. But it’s also not an easy feat.
Even the biggest banks with the biggest teams and budgets are struggling to keep pace.
So what is holding banks back?
To get to the bottom of this issue, we spoke to 300 banking leaders and managers. We wanted to learn where they were in their transformation journey, their perception of progress, and where they prioritized time and resource.
Key statistics
- Banks admit to losing 20% of their customers due to poor customer experience
- 64% of banks admit that slow digital transformation has directly resulted in them missing out on winning new customers
- 74% of banks are attempting to accelerate their digital transformation this year due to economic uncertainty.
